About the Role
We're looking for an organised and proactive Contract Planner & Coordinator to support the delivery of a major gas infrastructure programme, with a particular focus on gas riser replacement works within Multiple Occupancy Buildings (MOBs).
Working closely with the Contract Manager and operational teams, you'll be responsible for programme planning, scheduling, resource coordination, resident appointments and contract administration, ensuring works are delivered efficiently and in line with programme requirements.
This is a varied, hands-on role that combines forward planning with day-to-day operational coordination. You'll play a key part in keeping works on track, managing changing priorities and maintaining accurate programme information through Salesforce.
Key Responsibilities
Programme Planning & Scheduling
Develop, maintain and update work programmes and schedules to support contract delivery.
Coordinate daily and weekly work schedules, ensuring activities are planned efficiently and resources are allocated appropriately.
Conduct weekly planning reviews with operational teams to monitor progress, identify constraints and agree priorities.
Maintain Gantt charts and programme trackers, highlighting key milestones, dependencies and potential delays.
Monitor planned versus actual progress, identifying scheduling conflicts and supporting programme adjustments.
Resource Planning & Coordination
Forecast labour and resource requirements based on upcoming workloads and programme priorities.
Coordinate the allocation of engineers, subcontractors and operational resources across scheduled works.
Identify potential resource shortages, scheduling conflicts and delivery risks, escalating issues where necessary.
Liaise with operational teams to ensure resource availability aligns with programme requirements.
Resident Liaison & Access Coordination
Coordinate appointments and property access arrangements with residents to support scheduled works.
Communicate planned works, appointment details and changes to residents in a clear and professional manner.
Work with operational teams to manage access requirements, cancellations and rescheduling.
Maintain accurate records of resident communications, appointments and access arrangements.
Support the resolution of access-related issues to minimise disruption to residents and delays to the programme.
Contract Administration & Reporting
Maintain accurate contract records, schedules, appointments and operational information within Salesforce.
Produce regular programme updates, progress reports and resource forecasts for management.
Track work completions, outstanding actions and changes to planned activities.
Support the preparation and maintenance of contract documentation and operational records.
Ensure information is recorded accurately and consistently to support performance monitoring and contract compliance.
Operational Coordination
Act as a central point of coordination between the Contract Manager, engineers, subcontractors, residents and wider operational teams.
Communicate programme changes, scheduling updates and operational priorities to relevant stakeholders.
Support the resolution of operational and scheduling issues to minimise delays.
Identify opportunities to improve planning, scheduling and administrative processes.
Essential Requirements
Proven experience in planning, scheduling or contract coordination within utilities, construction, engineering, housing maintenance or a similar operational environment.
Strong working knowledge of Salesforce, including maintaining records, managing operational information and producing reports.
Experience coordinating field-based teams, work schedules and operational resources.
Ability to manage multiple workstreams, changing priorities and competing deadlines.
Experience with programme tracking, resource forecasting and progress reporting.
Strong Microsoft Excel skills and familiarity with Gantt charts or programme planning tools.
Excellent organisational skills, attention to detail and problem-solving ability.
Strong communication and customer service skills, with confidence liaising directly with residents and operational stakeholders.
Ability to maintain accurate records and manage sensitive information professionally.
Desirable Experience
Experience supporting gas infrastructure, utilities or network replacement programmes.
Familiarity with Multiple Occupancy Building (MOB) works or occupied residential environments.
Experience coordinating resident appointments, property access or planned maintenance programmes.
Experience using Microsoft Project or similar planning software.
Understanding of contract delivery processes, operational KPIs and resource utilisation.